Returns & Refunds

🔁 Returns & Refunds Policy

Last updated: July 26, 2025

🎃 Return Eligibility

We accept returns or refund requests within 14 days of delivery for the following reasons:

✅ Item arrived damaged or defective
✅ You received the wrong item
✅ The item is significantly different from the product description

❌ We do NOT accept returns if:

  • The order was placed by mistake

  • You changed your mind

  • You ordered the wrong variant (e.g. color, size)

  • The return request is submitted after 14 days

Since many of our products are seasonal, we cannot accept late returns once Halloween has passed.

📸 Reporting an Issue

To request a return or refund, please email us at:
📧 support@halloweenhues.com
Include the following:

  • Your order number

  • Clear photos of the item and packaging

  • A brief explanation of the issue

💵 Refund Process

Once your request is approved, we will:

  • Issue a full refund to your original payment method

  • Or, if preferred, send a replacement item

Refunds typically take 5–10 business days to appear on your statement.

📦 Do I need to return the item?

In most cases, you don’t need to ship the item back.
We may approve your refund or replacement based on photos and details alone.

🕯️ Halloween Season Policy

Please understand that during Halloween (Sept–Oct), processing returns may take longer than usual.
We’re a small spooky team doing our best 👻