Help / FAQ
β Help / FAQ
Your haunted questions, answered.
π 1. When will my order ship?
Orders are processed within 1β3 business days.
During the Halloween season (SeptβOct), processing may take up to 5 days due to high order volume.
π 2. How long does delivery take?
| Region | Estimated Delivery Time |
|---|---|
| USA | 7β14 business days |
| Canada | 10β16 business days |
| UK & EU | 8β15 business days |
| Rest of World | 12β20 business days |
Shipping time may vary based on customs and local delivery speeds.
π§Ύ 3. Can I track my order?
Yes! Once your order ships, weβll send you a tracking number via email.
You can also Track Your Order here.
π 4. Can I return or exchange my item?
Absolutely. We accept returns within 14 days of delivery.
Check our Returns & Refund Policy for full details.
π―οΈ 5. My item arrived damaged β what now?
Weβre so sorry! Please email a photo of the item and packaging within 3 days of delivery to:
π§ support@halloweenhues.com
Weβll send a replacement or issue a refund.
π¦ 6. Why did I receive multiple packages?
We ship from multiple warehouses and suppliers. If you ordered several items, they may arrive separately.
π³ 7. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other major payment providers.